All general enquires can be sent to support@lowlaactive.com

You can also send us a DM on @lowlaactive on Instagram, but we suggest you contact our email as some DM's can be hidden.

We cannot recieve DM's on tiktok, if you have an enquiry please use the contact options above.

Love,

Lowla Active xo

Please contact our founder Romany on romany@lowlaactive.com

This email is not for general enquiries about orders or customer support, please use support@lowlaactive.com for general enquires.

Thank you! <3

To lodge a return, please send an email to support@lowlaactive.com and read our RETURNS POLICY.

SHIPPING TIMES

All orders are shipped from our fullfilment centre in NSW, Australia.

If an item is in stock and ready to ship, your order will be shipped within 1-3 business days. Shipping times can vary per country and shipping method, to get an estimate please view your tracking page, your delivery service should make an estimate for you. <3

For pre-orders, wait times will vary between 2-5 weeks after ordering, this information will be avaliable on our website and product pages during pre-order periods, you will also recieve emails updating you along the process.

SHIPPING RATES

All shipping rates are calculated at checkout through Australia Post MyPost Business based on your location and selected shipping method.

Available shipping options may include standard and express delivery depending on your region.

TAXES & DUTIES

For orders shipped to the United States, taxes and duties are calculated and collected at checkout through Zonos.

For all other international orders, taxes, customs duties, import fees, and any additional charges are not included at checkout and may be charged upon arrival by your local customs authority. These charges are the responsibility of the customer.

Lowla Active is not responsible for delays caused by customs, carriers, or incorrect shipping information provided at checkout.